Tactical Outreach
Armed with Answers
Have a question or need assistance? Visit our FAQs Page for instant answers on products, shipping, and orders. For personalized support, contact us below—our team typically responds within 24 hours.
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Ready to provide tactical support and expert guidance. Connect with us during active hours for immediate response.
MONDAY – Friday
9:00am – 5:00pm PST
Email Us
Address
41877 Enterprise Circle North, Suite 200
Temecula, CA 92590
Call US
951.305.3377
defense desk FAQs
Questions? We’ve got answers. Browse below for info on products, orders, shipping, returns, and more. Can’t find what you need? Email us at support@selfy-stick.com.
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Questions about our products, availability, specifications, and recommendations
What products do you offer?
Selfy Stick manufacture and sell tactical self-defense tools including our signature 6″ aluminum model and 8″ stainless steel model Selfy Stick, along with a variety of branded accessories and merchandise including books, coffee mugs, coasters, t-shirts, sweatshirts, and other lifestyle products.
Are Selfy Stick products toys?
No. Our Selfy Stick products are designed as self-defense tools and are not toys. They are intended for personal protection purposes only and should be used responsibly and legally.
Who can purchase your products?
You must be at least 18 years of age to purchase our products. Please review our Terms & Conditions for complete eligibility requirements, as certain individuals are prohibited from purchasing self-defense products.
How do I choose the right Selfy Stick model?
Our team can help you select the best model for your needs. Contact us with questions about size, material, or features – we’re here to provide personalized recommendations.
Are your products legal in my area?
You are solely responsible for knowing and complying with all federal, state, and local laws in your jurisdiction. Laws regarding self-defense products vary significantly by location. We recommend researching local regulations and consulting with a qualified attorney before purchasing.
Contact Us:
- Email: orders@selfy-stick.com (for order-related questions)
- Email: support@selfy-stick.com (for general support)
- Phone: 951.305.3377
Hours: Monday – Friday, 9am to 5pm PST
Requirements for purchasing self-defense products
What is the minimum age to purchase?
You must be at least 18 years old to purchase any of our products. This is strictly enforced for all customers.
Do I need to verify my age?
Yes, we may require age verification documentation before processing your order. This helps us comply with applicable laws regarding self-defense product sales.
Who cannot purchase your products?
The following individuals are prohibited from purchasing:
- Anyone under 18 years of age
- Convicted felons (where prohibited by law)
- Individuals subject to restraining orders or court orders prohibiting weapon possession
- Individuals prohibited by federal, state, or local law from purchasing self-defense items
- Anyone providing false information during purchase
What documentation might be required?
We may request government-issued photo identification or other age verification documents to complete your order.
Contact Us:
Hours: Monday – Friday, 9am to 5pm PST | Email: support@selfy-stick.com | Phone: 951.305.3377
Assistance with placing orders, payment options, order tracking, and modifications
How do I place an order?
Simply browse our products, add items to your cart, and proceed through our secure checkout process. If you need assistance, our customer service team is available to help.
What payment methods do you accept?
We accept Visa, MasterCard, Discover, and American Express for your convenience.
Will I receive order confirmation?
Yes, you’ll receive an email confirmation with your order details and receipt immediately after placing your order. If you don’t receive this within a few minutes, check your spam folder or contact us.
Can I modify my order after placing it?
If your order hasn’t shipped yet, we can modify or cancel it for you. Once shipped, modifications cannot be made. Contact customer service immediately for any changes.
How can I track my order?
Once your order ships, you’ll receive tracking details via email. Use this information to monitor your package’s progress directly with the carrier.
What if my payment fails?
Payment failures can occur due to fraud detection systems, incorrect billing information, or insufficient funds. Contact us if you experience payment issues.
Contact Us:
Hours: Monday – Friday, 9am to 5pm PST
Email: support@selfy-stick.com
Phone: 951.305.3377
Information about shipping methods, timeframes, costs, and tracking
Where do you ship?
We currently ship to the United States, Canada, Netherlands, and Australia using USPS for reliable delivery.
What are your shipping restrictions?
- No shipments to P.O. Boxes for self-defense products
- Adult signature may be required for delivery
- Delivery to someone other than the purchaser may be refused
- We reserve the right to refuse shipment to certain jurisdictions where products may be restricted
How long does shipping take?
We process orders within 24-48 hours of receipt. Standard shipping within the United States typically takes 5-7 business days. International shipping to Canada, Netherlands, and Australia typically takes 7-14 business days. Expedited options may be available at checkout. Delivery times may vary by location.
How much does shipping cost?
Shipping costs are calculated based on your location, package weight, and selected shipping method. All costs are displayed during checkout before you complete your purchase.
What if my package is delayed?
While we work with reliable carriers, we’re not responsible for delays caused by shipping carriers, weather, or circumstances beyond our control. Delivery times are estimates only.
Can I change my shipping address?
If your order hasn’t shipped, we may be able to update your shipping address. Contact us immediately if you need to make changes.
Contact Us:
Hours: Monday – Friday, 9am to 5pm PST
Email: support@selfy-stick.com
Phone: 951.305.3377
Return process, exchanges, warranty coverage, and satisfaction
What is your return policy?
All products can be returned within 30 days of purchase if in original condition, unused, and in original packaging. Customer is responsible for return shipping costs.
Can I exchange products?
Product exchanges are accepted within 30 days of purchase, subject to the same conditions as returns. Contact our customer service team for exchange instructions.
What does your warranty cover?
Our products come with a limited warranty against manufacturing defects for one year from purchase date.
Warranty does NOT cover:
- Normal wear and tear
- Misuse, abuse, or improper use
- Modifications or alterations
- Damage from use in self-defense situations
- Damage from improper storage or environmental factors
What if I receive a defective product?
Contact our support team within 7 days of delivery with your order information and description of the defect. We’ll evaluate each case individually.
How do I initiate a return or warranty claim?
Contact our customer service team for instructions on returns (non-self-defense items only) or warranty claims.
Contact Us:
Hours: Monday – Friday, 9am to 5pm PST
Email: support@selfy-stick.com
Phone: 951.305.3377
Guidance on proper use, training, and safety considerations
Do I need training to use a Selfy Stick?
Yes, proper training is essential for safe and effective use of self-defense products. You are solely responsible for obtaining appropriate training from qualified professionals before using our products.
Do you provide training?
Any training information we provide is general in nature and for educational purposes only. It cannot replace professional, hands-on training with certified instructors.
What are the safety considerations?
- Consult a medical professional before use if you have health conditions
- Store products safely away from children and unauthorized persons
- Regular inspection and maintenance is your responsibility
- Use appropriate judgment in any situation
- Understand that outcomes vary based on many factors beyond our control
Are there legal considerations for use?
Absolutely. You should consult a qualified attorney who understands your local laws before purchasing and especially before using any self-defense product. Laws vary significantly by jurisdiction and change frequently.
What about maintenance?
Our products require minimal maintenance, but we’re happy to provide guidance on proper care, cleaning, and storage to ensure optimal performance.
Important: We make no warranty or guarantee that our products will be effective in any particular situation. Effectiveness depends on numerous factors including user skill, circumstances, and training.
Contact Us:
Hours: Monday – Friday, 9am to 5pm PST
Email: support@selfy-stick.com
Phone: 951.305.3377
Understanding laws, regulations, and your responsibilities
What laws apply to self-defense products?
Federal, state, and local laws govern self-defense products, and they vary significantly by jurisdiction. Some locations may:
- Prohibit or restrict possession
- Require permits or licenses
- Impose carry restrictions
- Have size, design, or functionality limitations
How do I know if products are legal in my area?
You must research and verify the legality before purchasing. Check:
- Federal regulations
- State laws in your jurisdiction
- Local ordinances and restrictions
- Any permit or license requirements
- Restrictions on use or carry
Do you provide legal advice?
No. We do not provide legal advice regarding purchase, possession, or use of our products. For legal guidance, consult with a qualified attorney who specializes in self-defense law in your jurisdiction.
What if laws change after I purchase?
You are responsible for ongoing compliance with changing laws. Laws can change due to new legislation, and you may need to modify your possession or use accordingly.
Can I travel with your products?
Transportation laws vary by jurisdiction and method of travel. Research applicable laws for your specific travel plans and destinations.
Contact Us:
Hours: Monday – Friday, 9am to 5pm PST
Email: support@selfy-stick.com
Phone: 951.305.3377
Product guidance, troubleshooting, and maintenance
How user-friendly are your products?
Selfy Stick products are designed to be intuitive and user-friendly, making them straightforward to use. However, proper training is still essential for safe and effective use.
What if I have setup questions?
Our products come with clear instructions, but if you need assistance during setup or have questions about getting started, we’re available to provide guidance.
What if my product isn’t working properly?
Contact our technical support team for troubleshooting assistance. We can help diagnose issues and provide solutions within our warranty terms.
How do I properly maintain my Selfy Stick?
We’ll provide guidance on proper care, cleaning, and storage to ensure your product continues to perform optimally and lasts as long as possible.
Can you help me choose accessories?
Yes, our team can recommend compatible accessories and explain how they work with your specific Selfy Stick model.
Contact Us:
Hours: Monday – Friday, 9am to 5pm PST
Email: support@selfy-stick.com
Phone: 951.305.3377
How we protect your information and respect your privacy
How do you protect my personal information?
We implement appropriate security measures including secure payment processing, encrypted data transmission, and limited employee access to personal information. See our Privacy Policy for complete details.
What information do you collect?
We collect information necessary to process orders, verify age eligibility, comply with legal requirements, and provide customer service. This includes contact information, payment details, and age verification documents.
Do you sell my information?
We will never sell your personal information for monetary gain. However, certain information sharing for advertising purposes may be considered “sales” under some state privacy laws. You can opt out of this sharing.
How long do you keep my information?
We retain information as required by law and for business purposes. Transaction records are maintained for 7 years as required for self-defense product sales. See our Privacy Policy for complete retention details.
How can I exercise my privacy rights?
Depending on your location, you may have rights to access, correct, or delete your information. Contact us to exercise these rights, though some information cannot be deleted due to legal compliance requirements.
Contact Us:
Hours: Monday – Friday, 9am to 5pm PST
Email: support@selfy-stick.com
Phone: 951.305.3377
How to reach us and what to expect
How can I contact you?
- Orders: orders@selfy-stick.com (for order-related questions)
- General Support: support@selfy-stick.com
- Phone: 951.305.3377
- Mail: 41877 Enterprise Circle North, Suite 200, Temecula, CA 92590
- Hours: Monday – Friday, 9am to 5pm PST
What’s the best way to reach you?
For order-related questions (placing orders, modifications, tracking, payment issues), email orders@selfy-stick.com. For general support (product questions, technical support, returns), email support@selfy-stick.com. Phone support is available during business hours for urgent matters.
How quickly do you respond?
We strive to respond to all inquiries within 24 hours during business days. Complex issues may require additional time for thorough research and response.
What information should I include when contacting you?
To help us assist you efficiently, please include:
- Your order number (if applicable)
- Detailed description of your question or issue
- Any relevant photos or documentation
- Your contact information
Do you provide support outside business hours?
Our phone support is available Monday-Friday, 9am-5pm PST. Email inquiries received outside these hours will be responded to on the next business day.
What if I have a complaint or concern?
We take all customer concerns seriously. Contact us with any issues and we’ll work to resolve them promptly and fairly within the terms of our policies.